Macdonald, J. (2003). Understanding total quality management in a week. Hodder and Stoughton.
芝加哥风格引文Macdonald, John. Understanding Total Quality Management in a Week. London: Hodder and Stoughton, 2003.
MLA引文Macdonald, John. Understanding Total Quality Management in a Week. Hodder and Stoughton, 2003.
警告：这些引文格式不一定是100％准确.