Macdonald, J. (2003). Understanding total quality management in a week. Hodder and Stoughton.
Chicago-referens (17:e uppl.)Macdonald, John. Understanding Total Quality Management in a Week. London: Hodder and Stoughton, 2003.
MLA-referens (8:e uppl.)Macdonald, John. Understanding Total Quality Management in a Week. Hodder and Stoughton, 2003.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.