Macdonald, J. (2003). Understanding total quality management in a week. Hodder and Stoughton.
Chicago (17e ed.) BronvermeldingMacdonald, John. Understanding Total Quality Management in a Week. London: Hodder and Stoughton, 2003.
MLA (8e ed.) BronvermeldingMacdonald, John. Understanding Total Quality Management in a Week. Hodder and Stoughton, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.