Macdonald, J. (2003). Understanding total quality management in a week. Hodder and Stoughton.
Lua i Stíl Chicago (17ú heag.)Macdonald, John. Understanding Total Quality Management in a Week. London: Hodder and Stoughton, 2003.
Lua MLA (8ú heag.)Macdonald, John. Understanding Total Quality Management in a Week. Hodder and Stoughton, 2003.
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