Cita APA (7th ed.)

Macdonald, J. (2003). Understanding total quality management in a week. Hodder and Stoughton.

Cita Chicago (17th ed.)

Macdonald, John. Understanding Total Quality Management in a Week. London: Hodder and Stoughton, 2003.

Cita MLA (8th ed.)

Macdonald, John. Understanding Total Quality Management in a Week. Hodder and Stoughton, 2003.