Macdonald, J. (2003). Understanding total quality management in a week. Hodder and Stoughton.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रMacdonald, John. Understanding Total Quality Management in a Week. London: Hodder and Stoughton, 2003.
एमएलए (8वां संस्करण) प्रशस्ति पत्रMacdonald, John. Understanding Total Quality Management in a Week. Hodder and Stoughton, 2003.
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