Albrecht, S. (1996). Crisis management for corporate self-defense: How to protect your organization in a crisis-- how to stop a crisis before it starts. American Management Association.
Citação norma ChicagoAlbrecht, Steve. Crisis Management for Corporate Self-defense: How to Protect Your Organization in a Crisis-- How to Stop a Crisis Before It Starts. New York: American Management Association, 1996.
Citação norma MLAAlbrecht, Steve. Crisis Management for Corporate Self-defense: How to Protect Your Organization in a Crisis-- How to Stop a Crisis Before It Starts. American Management Association, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.