Crowley, T. E. (1994). Settle it out of court: How to resolve business and personal disputes using mediation, arbitration, and negotiation. J. Wiley.
Chicago-referens (17:e uppl.)Crowley, Thomas E. Settle It Out of Court: How to Resolve Business and Personal Disputes Using Mediation, Arbitration, and Negotiation. New York, N.Y.: J. Wiley, 1994.
MLA-referens (8:e uppl.)Crowley, Thomas E. Settle It Out of Court: How to Resolve Business and Personal Disputes Using Mediation, Arbitration, and Negotiation. J. Wiley, 1994.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.