Crowley, T. E. (1994). Settle it out of court: How to resolve business and personal disputes using mediation, arbitration, and negotiation. J. Wiley.
Čikaški stil citiranja (17. izdanje)Crowley, Thomas E. Settle It Out of Court: How to Resolve Business and Personal Disputes Using Mediation, Arbitration, and Negotiation. New York, N.Y.: J. Wiley, 1994.
MLA način citiranja (8. izdanje)Crowley, Thomas E. Settle It Out of Court: How to Resolve Business and Personal Disputes Using Mediation, Arbitration, and Negotiation. J. Wiley, 1994.
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