Plunkett, W. R., & Attner, R. F. (1997). Management: Meeting and exceeding customer expectations (6th ed.). South-Western College Pub..
Citação do estilo Chicago (17ª ed.)Plunkett, W. Richard, e Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati: South-Western College Pub., 1997.
Citação MLA (8ª ed.)Plunkett, W. Richard, e Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. South-Western College Pub., 1997.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.