Cita APA (7a ed.)

Plunkett, W. R., & Attner, R. F. (1997). Management: Meeting and exceeding customer expectations (6th ed.). South-Western College Pub..

Cita Chicago Style (17a ed.)

Plunkett, W. Richard, y Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. Cincinnati: South-Western College Pub., 1997.

Cita MLA (8a ed.)

Plunkett, W. Richard, y Raymond F. Attner. Management: Meeting and Exceeding Customer Expectations. 6th ed. South-Western College Pub., 1997.