Noori, H., & Radford, R. W. (1995). Production and operations management: Total quality and responsiveness. McGraw-Hill.

Noori, Hamid, and Russell W. Radford. Production and Operations Management: Total Quality and Responsiveness. New York: McGraw-Hill, 1995.

Noori, Hamid, and Russell W. Radford. Production and Operations Management: Total Quality and Responsiveness. McGraw-Hill, 1995.