Total quality in managing human resources /
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| Язык: | English |
| Опубликовано: |
Delray Beach, Fl. :
St. Lucie Press,
1995.
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| Серии: | St. Lucie Press total quality series
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| Classic Catalogue: | View this record in Classic Catalogue |
Оглавление:
- 1. Why Total Quality in Managing Human Resources?
- 2. Customer Satisfaction: Strategy Dimensions
- 3. Continuous Improvement: Process Dimensions
- 4. Speaking with Facts: Project Dimensions
- 5. Respect for People: Performance Dimensions
- 6. Implementing Total Quality Human Resource Management
- Minicases.