Keeping score : using the right metrics to drive world-class performance /

Keeping score : using the right metrics to drive world-class performance /

Détails bibliographiques
Auteur principal: Brown, Mark Graham
Format: Livre
Langue:English
Publié: New York : Quality Resources : Distributed by AMACOM Books c1996.
Sujets:
Organizational effectiveness > Evaluation.
Industrial efficiency > Evaluation.
Customer services > Evaluation.
Job satisfaction > Evaluation.
Classic Catalogue: View this record in Classic Catalogue

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