Keeping score : using the right metrics to drive world-class performance /

Keeping score : using the right metrics to drive world-class performance /

Detalhes bibliográficos
Autor principal: Brown, Mark Graham
Formato: Livro
Idioma:English
Publicado em: New York : Quality Resources : Distributed by AMACOM Books c1996.
Assuntos:
Organizational effectiveness > Evaluation.
Industrial efficiency > Evaluation.
Customer services > Evaluation.
Job satisfaction > Evaluation.
Classic Catalogue: View this record in Classic Catalogue

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