Keeping score : using the right metrics to drive world-class performance /

Keeping score : using the right metrics to drive world-class performance /

Bibliografiske detaljer
Hovedforfatter:	Brown, Mark Graham
Format:	Bog
Sprog:	English
Udgivet:	New York : Quality Resources : Distributed by AMACOM Books c1996.
Fag:	Organizational effectiveness > Evaluation. Industrial efficiency > Evaluation. Customer services > Evaluation. Job satisfaction > Evaluation.
Classic Catalogue:	View this record in Classic Catalogue

Lignende værker

The Goldilocks challenge : right-fit evidence for the social sector /
af: Gugerty, Mary Kay
Udgivet: (2018)

Internal evaluation : building organizations from within /
af: Love, Arnold J.
Udgivet: (1991)

Evaluation of customer satisfaction of Bdexplor Ltd
af: Tajin, Tashim
Udgivet: (2018)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
af: Andaleeb, Syed Saad, et al.
Udgivet: (2016)

HRD score card 2500 : based on HRD audit /
af: Venkateswara Rao, T.
Udgivet: (2008)

Effective evaluation /
af: Guba, Egon G.
Udgivet: (1981)

The effect of new EFT textbook for classes (IX – X) on teachers and students of secondary schools in Bangladesh
af: Islam, Md. Shafiqul
Udgivet: (2014)

Customer satisfaction of The City Bank Limited
af: Tanzim, Kishwar Kaniz
Udgivet: (2019)

Thick evaluation /

The balanced scorecard : translating strategy into action /
af: Kaplan, Robert S.
Udgivet: (1996)

The balanced scorecard : translating strategy into action /
af: Kaplan, Robert S.
Udgivet: (1996)

Public services delivery /
Udgivet: (2005)

Evaluating health projects : lessons from the literature /
Udgivet: (1997)

Phytochemical and biological evaluation of methanolic extract of Boehmeria macrophylla leaves
af: Tahmid, Tasin
Udgivet: (2019)

Explaining user satisfaction with academic libraries: strategic implications
af: Andaleeb, Syed Saad, et al.
Udgivet: (2016)

The Current state of ride-sharing apps in Bangladesh: are they successful in achieving customer satisfaction?
af: Al Muhit, Abdullah
Udgivet: (2024)

Updated Common Evaluation Framework For IMF Capacity Development And Guidance Note.
Udgivet: (2020)

Principles of nutritional assessment /
af: Gibson, Rosalind S.
Udgivet: (1990)

Ideology and process of participatory evaluation /
af: DAbreo, Desmond
Udgivet: (1983)

Small-scale evaluation in health : a practical guide /
af: Brophy, Sinead
Udgivet: (2008)

Sharpening our tools : improving evaluation in adult and nonformal education /
af: Easton, Peter A.
Udgivet: (1996)

Handbook on impact evaluation : quantitative methods and practices /
af: Khandker, Shahidur R.
Udgivet: (2010)

Growth of SMEs : financial institute in Bangladesh : a study on Bangladesh Bank /
af: Fatema Khatun
Udgivet: (2012)

Assessing the quality of service : facilitator's guide /
af: Hilton, Martine
Udgivet: (1993)

Differential social program evaluation /
af: Tripodi, Tony
Udgivet: (1978)

Program planning and evaluation for the public manager /
af: Sylvia, Ronald D., 1943-
Udgivet: (2012)

Using student feedback for successful teaching /
af: Zierer, Klaus
Udgivet: (2019)

Customer satisfaction measurement on General Banking & ATM service of Southeast Bank Limited, Mohakhali branch
af: Saad, Kazi Newaz Alam
Udgivet: (2019)

Health systems performance assessment : debates, methods and empiricism /
Udgivet: (2003)

Balanced scorecard step-by-step for government and nonprofit agencies /
af: Niven, Paul R.
Udgivet: (2008)

Handbook of training evaluation and measurement methods /
af: Phillips, Jack J., 1945-
Udgivet: (1991)

Training evaluation handbook /
af: Newby, Tony
Udgivet: (1992)

Evaluating training effectiveness : translating theory into practice /
af: Bramley, Peter, 1934-
Udgivet: (1991)

The evaluation enterprise /
af: Meyers, William R.
Udgivet: (1981)

Health care evaluation /
Udgivet: (2005)

Analyzing policy : choices, conflicts, and practices /
af: Munger, Michael C.
Udgivet: (2000)

Impact evaluation in practice /
Udgivet: (2011)

Network security assessment /
af: McNab, Chris (Chris R.), 1980-
Udgivet: (2004)

Knowledge shared : participatory evaluation in development cooperation /
Udgivet: (1998)

The measurement of environmental and resource values : theory and methods /
af: Freeman, A. Myrick, 1936-
Udgivet: (2003)