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1106 |
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20150205100035.0 |
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150205s1996 nyua b 001 0 eng |
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|a 95052139
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| 020 |
|
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|a 0527763128 (Quality Resources)
|
| 020 |
|
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|a 0814403271 (AMACOM)
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| 040 |
|
|
|a DLC
|c DLC
|d DLC
|d BD-DhAAL
|
| 050 |
0 |
0 |
|a HD58.9
|b .B76 1996
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Brown, Mark Graham.
|9 7968
|
| 245 |
1 |
0 |
|a Keeping score :
|b using the right metrics to drive world-class performance /
|c Mark Graham Brown.
|
| 260 |
|
|
|a New York :
|b Quality Resources :
|b Distributed by AMACOM Books
|c c1996.
|
| 300 |
|
|
|a ix, 198 p. :
|b ill. ;
|c 23 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 193-194) and index.
|
| 541 |
|
|
|e 1106
|
| 650 |
|
0 |
|a Organizational effectiveness
|x Evaluation.
|9 7969
|
| 650 |
|
0 |
|a Industrial efficiency
|x Evaluation.
|9 7970
|
| 650 |
|
0 |
|a Customer services
|x Evaluation.
|9 7971
|
| 650 |
|
0 |
|a Job satisfaction
|x Evaluation.
|9 7972
|
| 942 |
|
|
|2 ddc
|c BK
|
| 955 |
|
|
|a
|
| 999 |
|
|
|c 33587
|d 33587
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_BRO
|7 0
|9 52468
|a SCL
|b SCL
|c GEN
|d 2015-02-05
|l 0
|o 658.812 BRO
|p 3020001106
|r 2015-02-05
|t 1
|w 2015-02-05
|y BK
|