Brown, M. G. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources : Distributed by AMACOM Books.
Citação do estilo Chicago (17ª ed.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. New York: Quality Resources : Distributed by AMACOM Books, 1996.
Citação MLA (8ª ed.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. Quality Resources : Distributed by AMACOM Books, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.