Citação norma APA

Brown, M. G. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources : Distributed by AMACOM Books.

Citação norma Chicago

Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. New York: Quality Resources : Distributed by AMACOM Books, 1996.

Citação norma MLA

Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. Quality Resources : Distributed by AMACOM Books, 1996.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.