Brown, M. G. (1996). Keeping score: Using the right metrics to drive world-class performance. Quality Resources : Distributed by AMACOM Books.
Citace podle Chicago (17th ed.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. New York: Quality Resources : Distributed by AMACOM Books, 1996.
Citace podle MLA (8th ed.)Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-class Performance. Quality Resources : Distributed by AMACOM Books, 1996.
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