Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

書目詳細資料
主要作者:	Bergman, Bo, 1943-
其他作者:	Klefsjö, Bengt, 1943-
格式:	圖書
語言:	English
出版:	London ; New York : McGraw-Hill Book Co, c1994.
主題:	Customer services > Quality control. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

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