Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

Бібліографічні деталі
Автор:	Bergman, Bo, 1943-
Інші автори:	Klefsjö, Bengt, 1943-
Формат:	Книга
Мова:	English
Опубліковано:	London ; New York : McGraw-Hill Book Co, c1994.
Предмети:	Customer services > Quality control. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

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