Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

Detalhes bibliográficos
Autor principal:	Bergman, Bo, 1943-
Outros Autores:	Klefsjö, Bengt, 1943-
Formato:	Livro
Idioma:	English
Publicado em:	London ; New York : McGraw-Hill Book Co, c1994.
Assuntos:	Customer services > Quality control. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

Registos relacionados

Customer satisfaction on service quality of EXIM Bank
Por: Silma, Nowshin Subah
Publicado em: (2024)

Quality of content and services increase customer satisfaction and repeat purchase
Por: Akhter, Ferdousi
Publicado em: (2024)

Managing quality : a practical guide to customer satisfaction /
Por: Murthy, D. B. N. (Dodaballapur Bhoga Narasimha), 1932-
Publicado em: (1999)

Measuring customer satisfaction on the services of HSBC during Covid-19
Por: Binte Iqbal, Sayma
Publicado em: (2023)

Customer satisfaction of Triangle Services Limited
Por: Islam, Mohammad Saiful
Publicado em: (2024)

Analyzing the factors that influence customer service quality in IFIC Bank PLC
Por: Humaira, Nowrin
Publicado em: (2024)

Customer satisfaction on customer services of UCB Bank
Por: Afroz, Ridita
Publicado em: (2023)

Stop selling, start partnering : the new thinking about finding and keeping customers /
Por: Wilson, Larry, 1930-
Publicado em: (1994)

Importance of quality assurance in real estate to satisfy the customers of Climax Holdings Limited
Por: Jahan, Samiah
Publicado em: (2024)

Overall banking industry for foreign Bangladeshi customers in terms of Bangladesh
Por: Islam, Md. Aminul
Publicado em: (2019)

Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
Por: Nuzhat, Ramisa
Publicado em: (2021)

Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
Por: Tanny, Anisha
Publicado em: (2019)

Customer satisfaction of Dr. Azmal Hospital Limited
Por: Yousuf, M. Ashrafuzzaman
Publicado em: (2021)

General banking and digitalization through the lenses of customer
Por: Tasnuva, Rudainah
Publicado em: (2024)

Customer satisfaction of e-commerce in Bangladesh
Por: Nobin, Kamran Hossain
Publicado em: (2017)

Customer satisfaction and user interface of Hungrynaki.com
Publicado em: (2018)

Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
Por: Dhar, Showmik
Publicado em: (2018)

Consumer Satisfaction on Biscuit in Bangladesh Market
Por: Imran, Mozammel
Publicado em: (2019)

Impact of digitalization of service request (information update) for customer satisfaction
Por: Nova, Sanjana Azad
Publicado em: (2023)

Know your customer: a due diligence exercise undertaken by bKash Ltd.
Por: Prothama, Nilam Fayaza
Publicado em: (2018)

A descriptive study to determine the customer satisfaction & current customer relationship status in newly launched products of Banglalink Digital Communications Limited
Por: Sakib, Saadman
Publicado em: (2018)

Understanding Effectiveness of Customer service using online platform in X Solutions Limited.
Por: Hassan, Mahamudul
Publicado em: (2023)

Customer service & customer’s satisfaction of Trust Bank Limited
Por: Fardous, Farhin
Publicado em: (2021)

Customer satisfaction on services of Sonali bank Limited
Por: Akib, Ahanak
Publicado em: (2022)

How HYD meets the customer expectations and maintains a good relationship with them
Por: Shawon, MD. Ariful Haque
Publicado em: (2018)

Understanding the influence and effectiveness of applying the Customer management system on Foodpanda Bangladesh
Por: Raisa, Fabeha
Publicado em: (2024)

Customer satisfaction of UCBL
Por: Maksud, Aquib
Publicado em: (2021)

Factors influencing customer satisfaction in Grameenphone
Por: Deepta, Aqib Wassy
Publicado em: (2019)

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
Por: Andaleeb, Syed Saad, et al.
Publicado em: (2016)

Customer experience and satisfaction with Suzuki motorbikes in comparison to premium Indian and Chinese Motorcycle brands.
Por: Ahmed, Iftekhar
Publicado em: (2019)

Service quality status: Nitol Motors Ltd.
Por: Khan, Md. Riasat Azim
Publicado em: (2018)

Customer satisfaction of Berger Paints Bangladesh Limited
Por: Zaman, Md. Sanjid
Publicado em: (2021)

Customer service and satisfaction of Janata Bank
Por: Nayeem, Jannatul
Publicado em: (2019)

An overview of Daraz Bangladesh and its operations from vendor to customer
Por: Mimo, Mashuq Bin Mizan
Publicado em: (2018)

Identifying customer satisfaction level of BRAC Bank general banking activities
Por: Mahnaz, Samanta
Publicado em: (2019)

Value-based marketing for bottom-line success : 5 steps to creating customer value /
Por: DeBonis, J. Nicholas
Publicado em: (2003)

Exploring the factors influencing customer satisfaction of foodpanda elderly people (above 50 years)
Por: Taher, Ruzlan Reshaila
Publicado em: (2024)

Customers satisfaction of Daraz Bangladesh
Por: Jahan, Nusrat
Publicado em: (2024)

Customer satisfaction of online shopping and E-Commerce business in Bangladesh
Por: Hussen, Md Ismaile
Publicado em: (2023)

Factors affecting consumers buying confectionery products (Chocolate)
Por: Evan, Ar-Rafi Ahmed
Publicado em: (2019)