Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

書誌詳細
第一著者:	Bergman, Bo, 1943-
その他の著者:	Klefsjö, Bengt, 1943-
フォーマット:	図書
言語:	English
出版事項:	London ; New York : McGraw-Hill Book Co, c1994.
主題:	Customer services > Quality control. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

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