Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

Detalles Bibliográficos
Autor Principal: Bergman, Bo, 1943-
Outros autores: Klefsjö, Bengt, 1943-
Formato: Libro
Idioma:English
Publicado: London ; New York : McGraw-Hill Book Co, c1994.
Subjects:
Customer services > Quality control.
Consumer satisfaction.
Classic Catalogue: View this record in Classic Catalogue

Títulos similares

Títulos similares