Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

Bibliographic Details
Main Author: Bergman, Bo, 1943-
Other Authors: Klefsjö, Bengt, 1943-
Format: Book
Language:English
Published: London ; New York : McGraw-Hill Book Co, c1994.
Subjects:
Customer services > Quality control.
Consumer satisfaction.
Classic Catalogue: View this record in Classic Catalogue

Similar Items

Similar Items