Quality : from customer needs to customer satisfaction /

Quality : from customer needs to customer satisfaction /

Detalhes bibliográficos
Autor principal:	Bergman, Bo, 1943-
Outros Autores:	Klefsjö, Bengt, 1943-
Formato:	Livro
Idioma:	English
Publicado em:	London ; New York : McGraw-Hill Book Co, c1994.
Assuntos:	Customer services > Quality control. Consumer satisfaction.
Classic Catalogue:	View this record in Classic Catalogue

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