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| LEADER |
01043nam a2200253 a 4500 |
| 001 |
3485740 |
| 008 |
090622s1994 enka b 001 0 eng d |
| 010 |
|
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|a 94007346
|
| 020 |
|
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|a 0077090160 :
|c £19.95
|
| 040 |
|
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|a DLC
|c DLC
|d DLC
|
| 082 |
0 |
0 |
|a 658.8/12
|2 20
|
| 100 |
1 |
|
|a Bergman, Bo,
|d 1943-
|
| 240 |
1 |
0 |
|a Quality.
|l English
|
| 245 |
1 |
0 |
|a Quality :
|b from customer needs to customer satisfaction /
|c Bo Bergman, Bengt Klefsjö.
|
| 260 |
|
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|a London ;
|a New York :
|b McGraw-Hill Book Co,
|c c1994.
|
| 300 |
|
|
|a 478 p. :
|b ill. ;
|c 23cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 453-472) and index.
|
| 541 |
1 |
|
|a 00007248
|
| 650 |
|
0 |
|a Customer services
|x Quality control.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 700 |
1 |
|
|a Klefsjö, Bengt,
|d 1943-
|
| 852 |
4 |
|
|a Ayesha Abed Library
|j General Shelf.
|
| 999 |
|
|
|c 1857
|d 1857
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_812000000000000_BER_1994
|7 0
|9 1700
|a BRACUL
|b BRACUL
|c GEN
|d 2009-06-29
|g 0.00
|l 2
|m 12
|o 658.812 BER
|p 3010007248
|r 2018-01-10
|s 2017-10-16
|t 1
|w 2009-06-29
|y BK
|x No price found in the accession register.
|