Quality : from customer needs to customer satisfaction /
| 主要作者: | |
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| 其他作者: | |
| 格式: | 圖書 |
| 語言: | English |
| 出版: |
London ; New York :
McGraw-Hill Book Co,
c1994.
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| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 實物描述: | 478 p. : ill. ; 23cm. |
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| 參考書目: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |