Quality : from customer needs to customer satisfaction /
| 第一著者: | |
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| その他の著者: | |
| フォーマット: | 図書 |
| 言語: | English |
| 出版事項: |
London ; New York :
McGraw-Hill Book Co,
c1994.
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| 主題: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| 物理的記述: | 478 p. : ill. ; 23cm. |
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| 書誌: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |