Quality : from customer needs to customer satisfaction /
| Glavni autor: | |
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| Daljnji autori: | |
| Format: | Knjiga |
| Jezik: | English |
| Izdano: |
London ; New York :
McGraw-Hill Book Co,
c1994.
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| Teme: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Opis: | 478 p. : ill. ; 23cm. |
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| Bibliografija: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |