Quality : from customer needs to customer satisfaction /
| Autor Principal: | |
|---|---|
| Outros autores: | |
| Formato: | Libro |
| Idioma: | English |
| Publicado: |
London ; New York :
McGraw-Hill Book Co,
c1994.
|
| Subjects: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Descrición Física: | 478 p. : ill. ; 23cm. |
|---|---|
| Bibliografía: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |