Quality : from customer needs to customer satisfaction /
| Auteur principal: | |
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| Autres auteurs: | |
| Format: | Livre |
| Langue: | English |
| Publié: |
London ; New York :
McGraw-Hill Book Co,
c1994.
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| Classic Catalogue: | View this record in Classic Catalogue |
| Description matérielle: | 478 p. : ill. ; 23cm. |
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| Bibliographie: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |