Quality : from customer needs to customer satisfaction /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London ; New York :
McGraw-Hill Book Co,
c1994.
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| Subjects: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Physical Description: | 478 p. : ill. ; 23cm. |
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| Bibliography: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |