Quality : from customer needs to customer satisfaction /
| Prif Awdur: | |
|---|---|
| Awduron Eraill: | |
| Fformat: | Llyfr |
| Iaith: | English |
| Cyhoeddwyd: |
London ; New York :
McGraw-Hill Book Co,
c1994.
|
| Pynciau: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Disgrifiad Corfforoll: | 478 p. : ill. ; 23cm. |
|---|---|
| Llyfryddiaeth: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |