Quality : from customer needs to customer satisfaction /
| Autor principal: | |
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| Altres autors: | |
| Format: | Llibre |
| Idioma: | English |
| Publicat: |
London ; New York :
McGraw-Hill Book Co,
c1994.
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| Matèries: | |
| Classic Catalogue: | View this record in Classic Catalogue |
| Descripció física: | 478 p. : ill. ; 23cm. |
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| Bibliografia: | Includes bibliographical references (p. 453-472) and index. |
| ISBN: | 0077090160 : |