APA (7. basım) Alıntı

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co.

Chicago Style (17. basım) Atıf

Bergman, Bo, ve Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London ; New York: McGraw-Hill Book Co, 1994.

MLA (8th ed.) Atıf

Bergman, Bo, ve Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Co, 1994.