APA(7版)引用形式

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co.

Chicagoスタイル(17版)引用形式

Bergman, Bo, , Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London ; New York: McGraw-Hill Book Co, 1994.

MLA(8版)引用形式

Bergman, Bo, , Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Co, 1994.

警告: この引用は必ずしも正確ではありません.