Style de citation APA (7e éd.)

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co.

Style de citation Chicago (17e éd.)

Bergman, Bo, et Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London ; New York: McGraw-Hill Book Co, 1994.

Style de citation MLA (8e éd.)

Bergman, Bo, et Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Co, 1994.