Cita APA (7a ed.)

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co.

Cita Chicago Style (17a ed.)

Bergman, Bo, y Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London ; New York: McGraw-Hill Book Co, 1994.

Cita MLA (8a ed.)

Bergman, Bo, y Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Co, 1994.