Παραπομπή σε μορφή APA (7η εκδ.)

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Bergman, Bo, και Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London ; New York: McGraw-Hill Book Co, 1994.

Παραπομπή σε μορφή MLA (8th εκδ.)

Bergman, Bo, και Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Co, 1994.