APA-Zitierstil (7. Ausg.)

Bergman, B., & Klefsjö, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co.

Chicago-Zitierstil (17. Ausg.)

Bergman, Bo, und Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. London ; New York: McGraw-Hill Book Co, 1994.

MLA-Zitierstil (8. Ausg.)

Bergman, Bo, und Bengt Klefsjö. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book Co, 1994.