Burke, G., & Peppard, J. (1995). Examining business process re-engineering: Current perspectives and research directions. Kogan Page.
Citação do estilo Chicago (17ª ed.)Burke, Gerard, e Joe Peppard. Examining Business Process Re-engineering: Current Perspectives and Research Directions. London: Kogan Page, 1995.
Citação MLA (8ª ed.)Burke, Gerard, e Joe Peppard. Examining Business Process Re-engineering: Current Perspectives and Research Directions. Kogan Page, 1995.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.