Best, R. J. (2005). Market-based management: Strategies for growing customer value and profitability (4th ed.). Pearson/Prentice Hall of India pvt. Ltd..
Citação do estilo Chicago (17ª ed.)Best, Roger J. Market-based Management: Strategies for Growing Customer Value and Profitability. 4th ed. Upper Saddle River, N.J. ; New Delhi: Pearson/Prentice Hall of India pvt. Ltd., 2005.
Citação MLA (8ª ed.)Best, Roger J. Market-based Management: Strategies for Growing Customer Value and Profitability. 4th ed. Pearson/Prentice Hall of India pvt. Ltd., 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.