Smith, D. K. (1996). Taking charge of change: 10 principles for managing people and performance. Addison-Wesley Pub. Co..
Citação norma ChicagoSmith, Douglas K. Taking Charge of Change: 10 Principles for Managing People and Performance. Reading, Mass.: Addison-Wesley Pub. Co., 1996.
Citação norma MLASmith, Douglas K. Taking Charge of Change: 10 Principles for Managing People and Performance. Addison-Wesley Pub. Co., 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.