The one minute apology : a powerful way to make things better /
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| Autres auteurs: | |
| Format: | Livre |
| Langue: | English |
| Publié: |
New York, India :
William Morrow, Harper Collins publisher,
c2003.
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| Édition: | 1st ed. |
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| Classic Catalogue: | View this record in Classic Catalogue |
| Description matérielle: | xi, 114 ; 22 cm. |
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| ISBN: | 0688169813 (alk. paper) |