Blanchard, K. H., & McBride, M. (2003). The one minute apology: A powerful way to make things better. William Morrow, Harper Collins publisher.
芝加哥风格引文Blanchard, Kenneth H., 与 Margret McBride. The One Minute Apology: A Powerful Way to Make Things Better. New York, India: William Morrow, Harper Collins publisher, 2003.
MLA引文Blanchard, Kenneth H., 与 Margret McBride. The One Minute Apology: A Powerful Way to Make Things Better. William Morrow, Harper Collins publisher, 2003.
警告：这些引文格式不一定是100％准确.