Blanchard, K. H., & McBride, M. (2003). The one minute apology: A powerful way to make things better. William Morrow, Harper Collins publisher.
Chicagoスタイル(17版)引用形式Blanchard, Kenneth H., , Margret McBride. The One Minute Apology: A Powerful Way to Make Things Better. New York, India: William Morrow, Harper Collins publisher, 2003.
MLA(8版)引用形式Blanchard, Kenneth H., , Margret McBride. The One Minute Apology: A Powerful Way to Make Things Better. William Morrow, Harper Collins publisher, 2003.
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