Cita APA (7th ed.)

Blanchard, K. H., & McBride, M. (2003). The one minute apology: A powerful way to make things better. William Morrow, Harper Collins publisher.

Cita Chicago (17th ed.)

Blanchard, Kenneth H., i Margret McBride. The One Minute Apology: A Powerful Way to Make Things Better. New York, India: William Morrow, Harper Collins publisher, 2003.

Cita MLA (8th ed.)

Blanchard, Kenneth H., i Margret McBride. The One Minute Apology: A Powerful Way to Make Things Better. William Morrow, Harper Collins publisher, 2003.