Finch, B. J. (2003). OperationsNow.com: Processes, value, and profitability. McGraw-Hill.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रFinch, Byron J. OperationsNow.com: Processes, Value, and Profitability. New York: McGraw-Hill, 2003.
एमएलए (8वां संस्करण) प्रशस्ति पत्रFinch, Byron J. OperationsNow.com: Processes, Value, and Profitability. McGraw-Hill, 2003.
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